Bunny Abroad

Big fat liars!

Bye bye Orange!

Just an update on a previous story…

So, Bunny had been an Orange customer for more than 5 years, and had used their mobile broadband service for almost a year. It has been fast and with good coverage, when all of a sudden I for some mysterious reason had either no or very patchy connection to my mobile broadband account from my home – but it worked well elsewhere.

So, calling up customer services I experienced a strong lack of interest (“tough luck”) – except from one technical advisor in the Bristol call centre who was very helpful, but unfortunately unable to solve my problem. The only advise I  had was to check if I’d fare better with a different network provider!

So, the weekend I decided to do so and cancelled my Orange account to say the least I was very disappointed with the response from customer services:

• I had to pay for another month of broadband – so I was paying for a service I cannot use
• I will have to pay at least £20 to unlock my dongle, for which I paid £50….and that is now rendered useless for me

Bunny is so happy that she decided to move all her mobile services to another provider indeed…